To prevent cross-infection, we do not accept returns for items that have already been opened or used by your furry friend. However, returns are accepted under certain conditions. If you are not fully satisfied with your product, returned items must be in mint condition and remain in their original packaging. Please refer to our return policy for more details. To initiate the return process, please contact our customer service.

You can contact us through our live chat or email and attach the shipping tag. Rest assured that your item will arrive soon.

Although it is rare, if your item arrives damaged, please contact us and we will issue a brand new item once we have confirmed that the item was defective. We apologize for any inconvenience caused and would like to assure you that we are committed to providing you with the best possible experience. To improve our products and prevent similar issues from occurring in the future, we may need to retrieve the damaged goods. Thank you for your understanding.

It is unlikely that you will encounter delivery issues with us. For local delivery, we will contact you both before and after delivery to ensure that you receive your package. If you are not available during our delivery window, we will leave your package at a secure location, such as your front door, porch, or front desk, and take a picture to confirm delivery. For parcels shipped through our logistics partner, you can contact either us or them to find out more information about any issues that may arise. All details will be included in the confirmation email.

Please contact our customer service team via Live Chat ASAP for assistance. We will be able to change the order if the package has NOT been shipped out.

If you require assistance, please do not hesitate to contact our customer service team. We can cancel your order as long as it has not yet been shipped out. If the package has already been delivered, please ensure that the product is in good condition and return it to us. Please note that you will be responsible for the cost of return shipping.

Yes, we offer tracking for our shipping services. For local shipping, you will receive a shipping confirmation email and message one day prior to the shipping date. You can also track your package on our website. For our 'Standard Shipping' option, you will receive a shipping confirmation email and message with relevant tracking information once your package has been shipped out. You can track your package using the shipping company's website

We can update your shipping address as long as you contact us with your new address before your order is shipped out. If your package has already been shipped, we cannot guarantee that your order will be sent to the new address, but we will do our best to assist you

You can “Contact Us” here, or just use the Chatbot directly, our customer service staff will provide help as soon as possible. Or you can send us an email at: meow[a]purrcatlife.com

Unfortunately, we didn’t provide oversea shipping at present.

You will receive your order in 2-5 business days depending on your location. For detailed information, please visit our Shipping Policy for more detail.

At Purrcatlife, we understand how important it is to keep your payment information safe and secure. That's why we've invested in the latest encryption technologies and follow strict industry-standard security protocols to safeguard your payment information when you order online. We take your trust seriously and want you to feel confident that your information is protected. To provide an extra layer of security, we don't store your credit card information on our servers. This way, you can enjoy peace of mind knowing that your transactions are processed securely and without risk. So go ahead and shop with confidence at Purrcatlife - we've got your back when it comes to online security.

Sorry, we don’t offer customized products at present. If you are interested, please Make a Wish!

We've made it super easy to pay for your cat-themed goodies by integrating STRIPE as our primary payment gateway. That means you can use your credit card or debit card with confidence. And guess what? We're in the process of adding PAYPAL to offer even more payment options. If you're keen to use another electronic payment method like E-transfer or Alipay, we're open to discussing it. Just give us a shout through our live chat or E-mail and we'll see what we can do. Please note that we don't accept checks, bank stabs, or wire transfers. So let's stick to the speedy and secure electronic options and get you the cat swag you deserve!

We want to hear all of your cat-tastic ideas, whether they're for products specifically for cats or items that celebrate our feline friends in a more human-centric way. From cat-inspired clothing to quirky cat-themed home decor, the sky's the limit! Once you've made your wish, we'll give it a thorough review and add it to our list if it's approved. And don't worry, we won't leave you hanging - you'll receive a notification email when your wish comes true! So what are you waiting for? Let your cat creativity run wild and make a wish - we can't wait to see what you come up with!

Our Wishlist function is designed to encourage customers to share their opinions on the cat supplies we list, and to enable them to suggest new products they would like to see us carry. To make a wish, simply click on the 'Make a Wish' button, upload a few images (or even hand drawings), write a description to let people know what it is, and leave your contact information. We want to hear your suggestions, and we'll do our best to make them come true. If you're not sure what to wish for, you're welcome to vote on other people's wishes. We value your feedback and appreciate your input in helping us provide the best possible service to all our customers.

We're excited to share that for each season, we gather up all the votes on our Wishlist to bring you the hottest cat merch around. That's right, the item with the most votes will be added to our selling list and included in a pre-order event. And here's the best part - the lucky human who made the winning wish will get their item for free! Plus, everyone who contributed to that wish will get an exclusive discount on the product. So be sure to cast your vote and share your wishlist ideas with us. We'll keep you updated on each Wishlist event through email, so keep an eye out for more chances to score some amazing cat-themed goodies!

If you're interested in purchasing our products in wholesale quantities, we'd be happy to provide you with more information. Simply reach out to us through our Contact Us page and we'll respond within 24 hours. Please note that we do not appreciate generic emails asking "Do you offer wholesale?" as we consider these to be spam, and will flag them accordingly. To ensure a prompt and personalized response, please be specific about your business, your product interests, and the quantity you're looking to purchase. We look forward to hearing from you and exploring the possibility of a wholesale partnership.

Pre-ordering means that you can order a product at a discounted price before it arrives at our local warehouse, sometimes even before we begin production. We are grateful to every customer who orders in advance, and we offer a great discount for each of our pre-order products. For details, you can visit each product under the pre-order tag and the pre-order event (which we will communicate through email regarding the date start and end). Usually, it takes 1-2 months for a pre-ordered product to arrive.